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UPS Commonly Asked Questions

Exactly when will my package be delivered?

UPS Ground packages are delivered to residential addresses Monday through Friday between 9:00 a.m. and 7:00 p.m., and to business addresses during their normal business hours Monday through Friday. UPS Ground packages cannot be scheduled to arrive at a specific time of day. UPS express shipments have guaranteed delivery times that vary by service. Track your package for an up-to-date status.

Can I have my package routed to another address?

UPS does not reroute packages until one delivery attempt is made to the original shipping address. After the first attempt, you can change the delivery address using the code on the yellow UPS InfoNoticeSM, which your UPS driver will leave behind. Learn more.

Where is the closest UPS location for me to drop off or pick up a package?

You can find the UPS location closest to you by entering your address or phone number.

I've been tracking my package, but it's not moving. Why?

Package movement information is captured each time a tracking label is scanned in the UPS delivery system. When your package is in transit, or over a weekend, tracking information may not be updated. Here are explanations for common scans you might see when tracking your package:

  • Billing Information Received: UPS has received the electronic transmission of package detail from the shipper. It does not necessarily mean that UPS has taken possession of the package.
  • Origin: The package has been received at the originating UPS location.
  • Departure: The package has left the originating location and is on its way toward the destination address.
  • Arrival: The package has arrived at an intermediate UPS facility or the destination facility closest to the delivery address.
  • Out for Delivery: The package has been placed in the final delivery vehicle.
  • Delivery: The package has been delivered. The date and time of delivery have been recorded.
  • Exception: If the package could not be delivered or was delayed, the reason has been noted.

Why wasn't my package delivered in three days, as indicated?

"Three days" means three business days. Please note that the UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and other events that may occur.

I received a yellow UPS InfoNotice. What do I do?

First, look on the UPS InfoNoticeSM to see if any instructional boxes are checked. You may be able to sign the back of the UPS InfoNotice, authorizing the driver to leave your package. Or, in the comments section, you may designate another address where the package should be delivered. You can also change the delivery address at UPS.com. Enter your 12-digit UPS InfoNotice number on the Tracking page, then choose from the following four options:

  • Reschedule Delivery: Reschedule delivery at the original address.
  • Return to Shipper: Return your package to the shipper.
  • Redirect Package: Have your package delivered to an alternate address.
  • Will Call: Arrange to pick up your package at the designated UPS location.

My driver checked a box on my UPS InfoNotice saying he'd be here between 10:30 a.m. and 2:00 p.m., but it's after 2:00. Why isn't he here yet?

The time frames given on the UPS InfoNotice are approximate, based on the time your driver expects to be in your area. Due to the variation of package volume and drivers' routes, UPS cannot provide a specific delivery time.

I missed a delivery. Can the driver make a second attempt today?

UPS cannot contact your driver to request redelivery today, but your driver will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.

I tracked my package and saw that it's out for delivery, but it is 5:00 p.m. Will my package arrive today?

Yes, UPS generally delivers to residential addresses Monday through Friday between 9:00 a.m. and 7:00 p.m., and to business addresses during their normal business hours.