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Our site is hosted by
Yahoo, which uses the highest methods of security and encryption (SSL)
from Verisign to protect your credit card information.
ChinatownOnlineUSA.com is committed to offering our customers the highest
level of privacy. We will never share our customers' e-mail, mailing
address, name, etc. with anyone. For more information, please read our
Privacy Policy.
To Place an Order

You can place an order
online, on phone, by fax or by mail. We accept
U.S.-issued Visa,
MasterCard and Discover cards (credit and/or debit) which have billing
addresses in the United States, money order, cashers check
and personal check (make
check payable to: ChinatownOnlineUSA.com).
Now you can also use your existing U.S. PayPal account to pay. Your
order is shipped to your PayPal
confirmed address only.
Tax
There is no sales tax for
orders placed outside of the state of New York.
New York residents will be charged 8.375% sales tax for taxable items
when checking out.
American ginseng and fish oil are NOT taxable.
Shipping
(Click
here for information shipping to Mainland China, Hong Kong and
Taiwan)
All
orders shipping to the
48 contiguous states are shipped usually
via UPS Ground (occasionally via USPS Priority Mail), unless indicated otherwise by customers.
We reserve the right to choose the carrier to meet your need.
Please call our toll-free 1-888-349-2692 if you have special need on
shipping.
Usually orders are shipped
out in the same or next business day. Orders placed and accepted before
1:00 PM EST on business days will be
shipped that same day. Orders placed after 1:00 PM EST will be shipped
next day. Normally you can
begin to track your shipment at the same night of shipping. You could copy
the UPS tracking number which we emailed to you and paste it into
tracking page to track.
Occasionally orders are shipped in 2-3 business days after payments are
received and accepted. If you are in urgent need of your
order, please feel free to call our customer service at 1-888-349-2692
regarding the shipment of your order.
The
regular shipping charges within the 48 contiguous states are
as follows:
|
Merchandise Total |
Shipping Charge |
|
$10.00 to $59.99 |
$6.95 |
|
$60.00 and up |
$0.00 |
Shipping to
Alaska
and Hawaii
For shipments to Alaska
and Hawaii, a minimum of $10 extra charge applies
for all orders. If your order includes heavy items
such as fish oil, lecithin, liquid calcium ..., additional shipping charge
may apply. If so, we will let you know how much we would charge, and we
do not process your order until you agree with the additional shipping charge.
Also, if USPS Priority Mail is less expensive than UPS Ground, we may
choose Priority Mail to ship your order.
We do not ship to other parts
of the United States
than the 50 states.
To calculate delivery time, please
refer to the UPS ground time-in-transit map below. Note that days in the legend are business days
after picking up. You can find some commonly asked Q&As with UPS shipping
here.

Shipping to Mainland China, Hong Kong and
Taiwan We provide
an excellent Express shipping service (3 - 8 business
days, shipping to small towns or remote area may take a little longer time) to Mainland China, Hong Kong and Taiwan. The shipping cost is $5.50/lb
only for orders over $60 (additional $6.95 charge applicable to orders under $60).
See shipping fees chart. We guarantee fast customs clearance. Receivers in Mainland China do
not need to pay any tariff or fees. You can enjoy peace of mind because your package is insured by us
against lost.
Please write your receiver's address, postal (zip) code and
phone number in Chinese in the comments field when you check out, or write to us
from here,
or via our toll free fax (888) 236-9788. Should you have any questions,
please feel free to call us at toll-free (888) 349-2692.
Note: When checking out, you need to fill up the shipping and billing
address fields with your own U.S. address for going through the order
system. Your order will be shipped to the Chinese address in the comments
field regardless of your U.S. address.
Return Policy
30 Day No Hassle
Money Back Guaranteed!
ChinatownOnlineUSA.com
is dedicated to customer satisfaction.
Quality of product is
our number one priority at selecting. If you don't like any
item you purchased from us, you can return
it
within 30 days of purchase. All returns are
accepted if the products are in resalable
and new condition.
We are so confident with the quality and prices of our
products that there is NO re-stocking fee for returning any products.
You can get a full refund of returned products for orders under $60.
For orders over $60, only shipping cost (commonly $6 ~ $9) would be
deducted. This is a guarantee!
If you wish to return items
please call us or write to us from
here.
Please note that it is customer's responsibility to pay
return shipping fees. These fees are non-refundable.
Contact information
Mailing Address:
ChinatownOnlineUSA.com
1299 Mason Ave
Staten Island, NY 10306
Phone: (Toll-free) 888-349-2692
Fax: (Toll-free) 888-236-9788
Hours:
Monday
through Friday 9:00am – 6:00pm (EST)
Saturday
10:00am – 5:00pm
(EST)
Questions or comments? You could write to us at
http://www.ChinatownOnlineUSA.com/contact_us.htm.
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