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5% discount for $300+, coupon code: m5; 8% discount for $600+, coupon code: L8

Information for Order and Shipment

Our site is hosted by Yahoo, which uses the highest methods of security and encryption (SSL) from VeriSign to protect your credit card information. ChinatownOnlineUSA.com is committed to offering our customers the highest level of privacy. We will never share our customers' e-mail, mailing address, name, etc. with anyone. For more information, please read our Privacy Policy.

To Place an Order  Accepting cards Accepting PayPal

You can place an order using U.S.-issued credit and/or debit cards of Visa, MasterCard and Discover which have billing addresses in the United States. We also accept U.S.-issued American Express cards (clicking on Check out with PayPal or Pay using PayPal while you checking out).

You can also use your existing U.S. PayPal account to pay. Your order is shipped to your PayPal confirmed address only.

Tax

There is no sales tax for orders placed outside of the state of New York. American ginseng is NOT taxable for both New York residents and non-New York residents.

Shipping

Orders are shipped out in the same or next business day. Orders placed and accepted before 12:00 PM EST on business days will usually be shipped that same day. Orders placed after 12:00 PM EST will be shipped next business day. You can view the status of your order at any time at your order confirmation email and begin to track your package at the same night of shipment.

All orders shipping to the 48 contiguous states are shipped via USPS Priority Mail or UPS Ground. USPS Priority Mail is a fast domestic service with delivery in 1 to 3 business days. We normally purchase the Signature Confirmation service, at no extra cost for you, to make sure your package is delivered exactly to your address. If you are not home, You can go online to schedule a second delivery or go to your local post office to pick up with 15 days. This is a fast, safe and convenient service for most customers via our shipping experience over the past decade, although in some circumstances UPS is a better choice. We reserve the right to choose the carrier to meet your need. Please call our toll-free 1-888-349-2692 if you have special need on shipping.

The regular shipping charges within the 48 contiguous states are as follows:

Merchandise Total Shipping Charge
$10.00 to $49.99 $11.95
$50.00 to $94.99 $8.95
$95.00 and up $0.00

Shipping to Alaska and Hawaii

For shipments to Alaska and Hawaii, there is a $5 extra charge applied for all orders.

We do not ship to outside of the United States or other parts than the 50 states and D.C.

USPS Priority Mail generally takes 1 - 3 business days, usually including Saturdays as business day, to deliver. Please refer to the USPS Priority Mail Delivery Map below. Clicking on the map can go to a USPS page for scrolling to more details.


Priority Mail Delivery Map


Return Policy
30 Day No Hassle Money Back Guaranteed!
ChinatownOnlineUSA.com is dedicated to customer satisfaction. Quality of product is our number one priority at selecting. If you don't like any item you purchased from us, you can return it within 30 days of purchase. All returns are accepted if the products are in resalable and new condition.

We are so confident with the quality and prices of our products that there is NO re-stocking fee for returning any products. You can get a full refund. This is a guarantee!

If you wish to return items please call us or write to us from here.

Please note that it is customer's responsibility to pay return shipping fees. These fees are non-refundable.

Contact information

Mailing Address:
ChinatownOnlineUSA.com
1299 Mason Ave
Staten Island, NY 10306

Customer service hours:
Monday - Friday, 10:00 a.m. to 5:00 p.m., Eastern Time (ET).
Phone: (Toll-free) 888-349-2692
Fax: (Toll-free) 888-236-9788

Questions or comments? You could write to us at http://www.ChinatownOnlineUSA.com/contact_us.htm.