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Our site is hosted by Yahoo, which uses the highest methods of security and encryption (SSL) from Verisign to protect your credit card information. ChinatownOnlineUSA.com is committed to offering our customers the highest level of privacy. We will never share our customers' e-mail, mailing address, name, etc. with anyone.  For more information, please read our Privacy Policy.

To Place an Order          
You can place an order online, on phone, by fax or by mail. We accept U.S.-issued Visa, MasterCard and Discover cards (credit and/or debit) which have billing addresses in the United States, money order, cashers check and personal check (make check payable to: ChinatownOnlineUSA.com).

Now you can also use your existing U.S. PayPal account to pay.  Your order is shipped to your PayPal confirmed address only.

Tax
There is no sales tax for orders placed outside of the state of New York.  
New York residents will be charged 8.375% sales tax for taxable items when checking out.  American ginseng and fish oil are NOT taxable.

Shipping     (Click here for information shipping to Mainland China, Hong Kong and Taiwan)

All orders shipping to the 48 contiguous states are shipped usually via UPS Ground (occasionally via USPS Priority Mail), unless indicated otherwise by customers. We reserve the right to choose the carrier to meet your need. Please call our toll-free 1-888-349-2692 if you have special need on shipping.

Usually orders are shipped out in the same or next business day. Orders placed and accepted before 1:00 PM EST on business days will be shipped that same day. Orders placed after 1:00 PM EST will be shipped next day. Normally you can begin to track your shipment at the same night of shipping. You could copy the UPS tracking number which we emailed to you and paste it into tracking page to track.

Occasionally orders are shipped in 2-3 business days after payments are received and accepted. If you are in urgent need of your order, please feel free to call our customer service at 1-888-349-2692 regarding the shipment of your order.

The regular shipping charges within the 48 contiguous states are as follows:

Shipping to Alaska and Hawaii

For shipments to Alaska and Hawaii, a minimum of  $10 extra charge applies for all orders. If your order includes heavy items such as fish oil, lecithin, liquid calcium ..., additional shipping charge may apply. If so, we will let you know how much we would charge, and we do not process your order  until  you agree with the additional shipping charge.  Also, if USPS Priority Mail is less expensive than UPS Ground, we may choose Priority Mail to ship your order.

We do not ship to other parts of the United States than the 50 states.

To calculate delivery time, please refer to the UPS ground time-in-transit map below. Note that days in the legend are business days after picking up. You can find some commonly asked Q&As with UPS shipping  here.

Shipping to Mainland China, Hong Kong and Taiwan
We provide an excellent Express shipping service (3 - 8 business days, shipping to small towns or remote area may take a little longer time) to Mainland China, Hong Kong and Taiwan. The shipping cost is $5.50/lb only for orders over $60 (additional $6.95 charge applicable to orders under $60).  See shipping fees chart. We guarantee fast customs clearance.  Receivers in Mainland China do not need to pay any tariff or fees. You can enjoy peace of mind because your package is insured by us against lost. Please write your receiver's address, postal (zip) code and phone number in Chinese in the comments field when you check out, or write to us from here, or via our toll free fax (888) 236-9788. Should you have any questions, please feel free to call us at toll-free (888) 349-2692.
Note: When checking out, you need to fill up the shipping and billing address fields with your own U.S. address for going through the order system. Your order will be shipped to the Chinese address in the comments field regardless of your U.S. address.

Return Policy

30 Day No Hassle Money Back Guaranteed!

ChinatownOnlineUSA.com is dedicated to customer satisfaction. Quality of product is our number one priority at selecting. If you don't like any item you purchased from us, you can return it within 30 days of purchase. All returns are accepted if the products are in resalable and new condition.

We are so confident with the quality and prices of our products that  there is NO re-stocking fee for returning any products. You can get  a full refund of returned products for orders under $60. For orders over $60, only shipping cost (commonly $6 ~ $9) would be deducted. This is a guarantee!

If you wish to return items please call us or write to us from here.

Please note that it is customer's responsibility to pay return shipping fees. These fees are non-refundable.

Contact information

Mailing Address:
ChinatownOnlineUSA.com
1299 Mason Ave                                          
Staten Island, NY 10306

Phone: (Toll-free) 888-349-2692
Fax:      (Toll-free) 888-236-9788

Hours:
Monday through Friday  9:00am – 6:00pm (EST)
Saturday                          10:00am – 5:00pm (EST)

Questions or comments? You could write to us at

http://www.ChinatownOnlineUSA.com/contact_us.htm.